1. Commitment to Privacy
At LOVEBETTER by FOLA, we process highly sensitive information, including what South African law defines as "Special Personal Information" under the Protection of Personal Information Act (POPIA). This includes mental health patterns, childhood trauma indicators, relationship friction points, and neurodivergence screening results. We protect this information through data minimisation, secure transport, access controls, and clear disclosure of where your information goes.
2. Information We Collect
To deliver our relationship readiness diagnostic services, we collect:
- Contact Information: Your name, email address, and phone number.
- Payment Data: Payment details processed securely through our payment provider, Yoco. We do not store or see your raw credit card numbers.
- Assessment Responses: Your answers to the questions across our clinical-grade relationship dimensions.
3. How We Process and Store Your Data
Your personalised on-screen report and downloadable PDF are generated locally in your browser. To deliver the service safely and keep a recoverable practice record:
- Raw Responses: Your individual question answers remain in your browser session while you complete the assessment. We do not keep the raw questionnaire as a database record. The browser uses those answers to calculate your report.
- Report Delivery: When you generate your report, its results, including scores and any clinical flags or recommended pathway, are securely transmitted to our transactional email provider, Brevo, so a copy can be sent to the email address linked to your paid assessment.
- Practice Record: The same report email is copied to admin@fola.co.za and retained in our access-controlled practice inbox as the durable record of the service provided to you. It is not published or shared for advertising.
- CRM Record: Your contact details and high-level scores are retained in MailerLite to support delivery and follow-up. MailerLite does not receive your raw questionnaire answers or full report through this assessment flow.
- Delivery Security: Report email requests require short-lived authorisation tied to the verified Yoco purchase and purchaser email. This prevents an unrelated person from using our service to send a report.
4. Purpose of Processing
We process your data strictly to:
- Generate and email your custom relationship diagnostic report and invoice.
- Verify payment completion via Yoco.
- Coordinate bookings for follow-up Breakthrough or Integration Sessions.
5. Lawful Basis and Data Retention
Lawful Basis: We process your personal information based on (a) your explicit, voluntary consent when you start the assessment and enter your details, and (b) the performance of a contract to compile and deliver the assessment report you purchased.
Retention Periods:
- Raw Assessment Answers: Kept only in the active browser session and not retained in a FOLA assessment database. Closing the session removes that browser-session copy.
- Emailed Report & Practice Record: Retained in the client's chosen mailbox and our access-controlled practice inbox for up to three (3) years, unless a longer period is required by law or you request earlier deletion where the law permits.
- Contact Info & High-Level Scores: Retained in our CRM for up to three (3) years to support delivery and any follow-up you request, unless you request earlier deletion.
6. Information Officer & Contact
Our designated Information Officer under POPIA is:
Hakeem Lesolang
Email: admin@fola.co.za
Under POPIA, you have the right to access, rectify, or request the deletion of your personal information from our records at any time.